The Contact Center for the Map Service Center (MSC) has been consolidated into the current FEMA Map Assistance Contact Center (FMAC) to increase efficiency as it will provide a one-stop shop for a variety of information, products, services and tools that support the National Flood Insurance Program (NFIP). 

The toll-free number currently used by the FMAC, 1-877-FEMA MAP (1-877-336-2627) should be used instead of the MSC number (1-800-358-9616). This MSC number will still be in use for a while, but will be discontinued by the end of April 2010.

In addition, to reflect the consolidation of the contact centers the name of the FEMA Map Assistance Center (FMAC) will change to the FEMA Map Information eXchange, or FMIX. As stated, the phone number for the FMIX is the same as before, 1-877-FEMA MAP (1-877-336-2627).

This change will occur as of Monday March 1, 2010.